Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shoptutusandbows@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shoptutusandbows@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately at  shoptutusandbows@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We have a 14 day exchange policy. Which means you have 14 days after receiving your items to request an exchange.

To request an exchange  please contact us at shoptutusandbows@gmail.com. Item must be in same condition that you received it in, unused, unworn with tags attached and in original packaging. Once original item is received we will notify you of receipt and the exchanged item will be sent.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.